Cancellation and Refund Policy
At JFH Foundation, our mission is to deliver high-quality services that empower women and support their journeys. We value your trust and are committed to being transparent and responsive. This policy outlines how we handle refunds and cancellation.
- Cancellation Policy
At Herkey, we understand that plans can change. While we strive to offer flexibility, we also work hard to allocate time and resources effectively to serve all our clients. This cancellation policy outlines how we handle cancellations for our services.
Before Service Commencement
You may request cancellation before your service has started, subject to the following:
- Full refund will be provided if the cancellation request is made within 48 Hours of payment and before any work has begun.
- Partial refund may be issued if work or resource allocation has already started but not significantly progressed, at the discretion of JFH Foundation.
After Service Has Commenced
Once a service has begun:
- Cancellations are generally not eligible for a refund.
- Exceptions may be made in rare circumstances, to our discretion, depending on the nature and extent of the service delivered.
Workshops, Events, or Scheduled Consultations
For time-specific services (such as workshops, training sessions, or consultations):
- Cancellations must be made at least 48 hours in advance to be considered for a refund or reschedule.
- Cancellations made less than 48 hours in advance may not be eligible for a refund.
Cancel or Reschedule
We’re here to help. If you’re unsure whether you qualify for a cancellation or need to discuss your situation, please reach out to us at compliances@jobsforherfoundation.org with the following details :- 1) Your full name and contact details. 2) The name of the service you wish to cancel. 3) A brief reason for the cancellation. We will review and respond to your request within 7-10 business days. We’ll do our best to accommodate your needs while being fair to all parties involved.
Refund Policy
While we aim to provide services that meet and exceed expectations, we understand there may be times when a refund is requested. We’ve outlined our approach to ensure clarity and fairness.
When You May Be Eligible for a Refund
Refunds may be considered under the following circumstances:
- The service was not delivered as agreed or was incomplete.
- A duplicate payment was made due to a technical issue.
When Refunds Cannot Be Issued
We are unable to offer refunds in the following situations:
- Services have been completed in full as outlined in the agreement.
- Required information or access was not provided by the client, preventing us from delivering the service.
- A cancellation request was received after the service had already begun.
How to Request a Refund
To request a refund, please email us at compliances@jobsforherfoundation.org
with:
- Your full name and contact details.
- A clear explanation of your concern.
- Any relevant documents (such as an invoice, receipt, or service agreement).
We’ll review your request within 7-10 business days. If your refund is approved, it will be processed to your original payment method within 10-15 business days.